Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Reply Guarantee

  • Our group of service technicians will do their best to answer to your advice inquiries within up to 1 hour. If, however, the problem you have come across demands the assistance of the Administrators’ =Dept,= we will send the ticket to the person on shift and will submit a note to inform you.

  • Top quality support service

  • Top–quality Tech Help Service

  • Our tech help and support team is going to be online for you round the clock to to take care of all assistance demand tickets that you submit. We offer technical support for the packages that are installed in advance on your hosting server. These include our in–house produced Online Control Panel, the selected OS as well as the server admin panel (based on the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • Each part of the Online Control Panel that comes as a gift with your VPS features an internal article base. You will see an array of illustrative how to tutorials and a collection of step by step video training materials that demonstrate all the common site administration duties. You can gain access to them by hitting the Help or Video buttons in the right part of each Control Panel section.