Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • All your help requests will be dealt with in no more than 60 minutes after the support ticket or e–mail is submitted. If your case needs further assistance from a server admin, we’ll direct the trouble ticket or the e–mail to the person on duty and will leave a comment to notify you that more time will be required for reaching a solution. If you take advantage of our Managed Servers package, any of the server management tasks included there will be completed whenever you choose.

  • Top quality support service

  • A Top–Quality Customer Care Service

  • We’ll be at your disposal 24x7 to respond to any queries that you may have pertaining to our Online Control Panel or any of the apps that we have installed for you on the dedicated hosting server. If you also need help with server management procedures, you can take a look at our Managed Servers package, which includes backup hard disk space, weekly OS updates, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation services

  • Intuitive help center

  • An Intuitive Help Area

  • We have equipped our Online Control Panel with a comprehensive knowledge base, which features exhaustive explanations of all its features and functionalities. Also, we have made exhaustive video tutorials that will further demonstrate to you how to perform a given action or troubleshoot a typically experienced problem. All the educational articles and the tutorial video clips are readily accessible from each Online Control Panel section via the Videos and Help buttons in the top right corner.