If you've ever had a cloud hosting account in the past or you have dealt with any other kind of online service, you probably know from your own experience that for a lot of things it's better to consult with a live person over the phone than to exchange support tickets or e-mail messages. In order to find out more about a particular service before you purchase it or in case something small-scale should be done, for instance, it will be much easier and quicker to get it done live. If you're able to contact representatives over the phone, it is very likely that you are using the services of an actual web hosting provider, not just a reseller. The level of support that you'll get over the phone differs between different companies - from common issues to expert technical support. Usually most suppliers will offer you pre-sales assistance and 1st level phone support, while more complex technical issues are managed via e-mail or tickets.
Phone Support in Cloud Hosting
Since we have live telephone support 14 hrs a day, you will be able to call us and consult with one of our customer support representatives to get more information about any of the cloud plans that we provide and ensure that our servers meet the system requirements for your web sites before you purchase anything. For your benefit, we now have telephone numbers on 3 different continents so that you can call the one nearer to you - in the U.S.A., the UK or Australia. If you are already an existing customer, you can phone us about general and billing matters, or even about some technical ones. If the trouble is strictly technical or it can take longer time to investigate, you should go through our ticketing system, that will enable both you and our tech support team to monitor the information given by each side.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be certain that there is always somebody to help you if you have any queries about the semi-dedicated server packages that we supply. Whether you want to find out more about our plans, you have a billing issue or some general issue, you can give us a call. Although some more complicated troubles may need a support ticket to give time to our tech support crew to investigate, we're able to assist you with a lot of tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the U.S.A., the UK and Australia, we have local phone lines in all of these countries as well. In case you are in another country, we have a global number where you're able to reach us.