In case you are a site owner, a problem may always show up and it doesn’t automatically have to be connected to the hosting service. For example, something can go wrong when you update a software application or some critical data may be modified or deleted unintentionally. Whatever the nature of the problem may be, you will need to contact the respective client care team and request them to restore a backup or to help you solve the problem that you are struggling with. How promptly they’ll do it will determine the length of time that your websites will be down. For some websites like community websites or web shops, a lengthened outage often means losing visitors and cash. Therefore, it’s very important that you use the services of a web hosting company that offers not only a very good support service, but also a timely one.
One-Hour Response Guarantee in Cloud Hosting
Our cloud plans include a one-hour response guarantee, which goes to say that regardless of what query or issue you may have, we’ll always be there to lend you a helping hand. The fact is, it seldom takes more than half an hour to get a problem resolved or an inquiry answered, and this is valid for both pre-sales and technical matters. Our technical support staff members will be at your service 24x7, even on weekends and official holidays, which implies that you’ll receive timely support at all times. We are aware of exactly how precious time can be, so by the time we answer your ticket or email, we will have examined the matter and, if we haven’t sorted it out, we’ll give you more info on what you have to do on your end, when the case demands this. With our support service, you can be sure that there will be somebody to help you momentarily, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
As we realize exactly how important it is to receive timely help, we guarantee that you’ll never have to wait around for more than one hour to obtain an answer to any trouble ticket that you open through your semi-dedicated server Control Panel. As it is, you will seldom have to wait around for more than 20 to 30 minutes and this applies to any enquiry regardless of its nature – technical, billing or general. Also, our technical and client support team is available 7 days a week, which is the reason why even if you submit a ticket during holidays, you will invariably receive a lightning-fast response, which will contain the answer to a query, the solution to an obstacle or the information required to sort out an issue yourself – in case there’s something that you have to do on your end. If you use our services, you’ll never have to waste an entire day waiting around for a reply like you would with many other web hosting providers.