If your hosting supplier supplies live chat support, you are able to talk to a representative live and find out useful information or get a problem resolved in a timely manner. The basic advantage of using chat compared to calling to talk to a live person is that you need just a computer with web access, which means that you will not pay any rates in the event that you're in a different country or state. Furthermore, it is a lot easier to copy and paste info like domain names, usernames or error messages i.e. details which are sometimes hard to share with the other party on the telephone. The real-time chat is also a considerably faster way to contact the hosting company's support team in comparison to using a ticketing system. What's more, when some issue needs a bit more time to be resolved, you're able to do something else while you wait for support on the live chat, which means that you will not lose time - something that is not possible when you're on the telephone.
Live Chat Support in Cloud Hosting
Along with the phone and ticket support, we provide live chat support too. You will be able to contact us every single day, including holidays and weekends, and we can give you more info about the cloud plans that we supply in case you are not a customer yet, or about general and billing questions when you already have a user profile. Though for solely tech matters you will need to open a ticket to the tech support team, because such matters will require more time to be dealt with, you can still contact us on our live chat for some technical details. For instance, we can help you set up an email address in your e-mail client or troubleshoot multiple issues, saving you lots of time. Even if our telephone lines are already off for the day, you'll be able to speak to a live person.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we provide with all of our semi-dedicated hosting plans, you'll be able to find the the right answers for any questions you have or have numerous troubles dealt with quickly. The service is accessible every single day, thus you can speak with an agent even on weekends and holidays. If you are unsure which package is better for your sites or if our cutting-edge cloud hosting platform covers some system requirements, you may come on the live chat prior to purchasing anything. If you're an active customer, you are able to get more details about account settings, billing issues as well as a variety of common tech troubles you may encounter, for example in case you are unable to set up an email account in a client on your computer system. The live chat can save you considerable time no matter where you are or when you contact us.