In case you’ve ordered a hosting package and you have some questions about a particular feature/function, or if you’ve faced some issue and you need assistance, you should be able to contact the respective technical support team. All hosting providers use a ticketing system no matter if they offer other methods of contacting them along with it or not, since the easiest way to solve a problem most often is to submit a ticket. This mode of communication renders the replies exchanged by both parties simple to follow and permits the tech support staff members to escalate the issue in the event that, for example, an admin should become involved. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, which suggests that you have to have at least two separate accounts to contact the customer service team and to actually manage the hosting space. Incessantly switching from one account to the other can often be a drag, not to mention the fact that it requires quite a bit of time for the majority of web hosting providers to process ticket requests.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we’re using for our cloud plans is not separate from the web hosting account. It is an indivisible part of our all-embracing Hepsia Control Panel and you will be able to access it whenever you like with just several clicks of the mouse, without the need to sign out of your web hosting account. The ticketing system features a quick-search box, which will help you track down the status of any trouble ticket that you’ve already sent, if required. In addition, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can find out how to handle a particular issue even before you send a ticket. The ticket response time is maximum sixty minutes, so you can get swift assistance at any specific moment and if our customer care staff recommends that you do something inside your hosting account, you can do it right away without the need to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated hosting plans, was developed with the notion that you should be able to manage everything associated with your semi-dedicated account from one single location and the support tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have a question or experience a complication, you can get in touch with our customer service team members instantaneously without the need to go through a totally different admin interface. You can browse through your website files or check various settings in your account while submitting a new ticket or reading the answer to an old one. In case you have a myriad of tickets and you’d like to track down a specific one, you can take advantage of the clever search option, which is available in the Help section of the Hepsia Control Panel. We will make sure you receive a response within the hour irrespective of the nature of your enquiry or issue.