The accessibility to the customer and technical support that a cloud hosting company provides can tell you a lot about the services that they provide as well. If you're allowed to use only e-mail messages and tickets, you have most likely come across some reseller not the actual web hosting provider. If this is the case, you may have to wait for a couple of days so as to have an issue resolved since the reseller may not be checking their communication regularly or they may need to consult with the real web hosting company for additional help. If the provider can provide several means of communication with fast response time which are available at any moment, they are most likely the top provider, not a reseller. Therefore you'll take advantage of timely assistance and top quality support because they will have instant access to the servers where your account will be created. Regardless of the problem - sales or technical, it's always much better to have the option to contact your hosting company right away through your preferred method of communication.
24/7 Customer Support in Cloud Hosting
Our cloud plans offer you 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our solutions before you make an order or you are a current client and you have any question or some problem, you'll be able to contact us any time, including weekends and holidays. We have multiple channels to get in touch with us - several telephone lines worldwide for your convenience as well as live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more technical issues or any troubles that require extra time to research and take care of. Unlike many other web hosting providers, our trouble tickets feature a guaranteed max reply time of only one hour, therefore regardless of what the problem is, it will be resolved on time and you will not waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated hosting plans that we provide come with 24/7 customer and tech support, so whatever the problem you experience, you will be able to contact us and we will give you a hand straight away. Our guaranteed response time for every e-mail message or trouble ticket that you open via your Hepsia web hosting Control Panel is 1 hour; usually the reply time hardly ever exceeds 20 min. Furthermore, we have telephone support with several local numbers around the world and a live chat, so that you will be able to contact us and find more information about our services even if you do not have an account yet. We're able to help you with any question or an issue you may have - payment methods, plan features, e-mail configuration, web hosting account settings, etcetera. If you employ our services, you will never encounter an issue where you need to wait for a couple of days to get a problem resolved like you'll have to do with many other companies.
24/7 Customer Support in VPS Servers
Using our VPS web hosting plans, you will not need to wait for more than 1 hour to receive help for any type of difficulty that you could experience with the server or the software which comes pre-installed with it. We warrant this short answer time for all of the tickets which you open from your billing Control Panel or email messages which you send to our technical support crew. In addition, we have local telephone numbers in a couple of countries around the globe and a live chat service where we will assist you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 through the different methods of communication, so whatever your question or problem is, there's always someone to assist you right away. If you need help with third-party software, which you cannot deploy or which gives you troubles, you can take advantage of the Managed Services upgrade package that we offer for all VPS plans.
24/7 Customer Support in Dedicated Servers
If you aquire a dedicated server from us, you'll be able to contact us at any time using a number of channels and the maximum time that you will need to wait for a reply is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it is a weekend or a holiday and we will support you with anything related to the applications that are pre-installed on the server. To contact us about a technical issue, you are able to open a ticket via the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any basic questions or you'd like to learn more about our services before you order, you can also take advantage of our live chat or you can call one of the local numbers that we have in different countries around the world. When you'd like to receive help with third-party software that you cannot deploy or run effectively, you'll be able to add the Managed Services upgrade to your plan and our system administrators will assist you.