Despite the fact that the hosting service provided by the different companies is more or less the same, each provider has a personalized platform with its own tweaks and different ways to do particular tasks. This is the reason why, an information-loaded knowledge base would be truly helpful both for people with no previous experience and for technically proficient individuals who will at some point discover how given tasks are performed, but will lose some time in the meantime. The objective of such a knowledge base is to help make the service quick and simple to use, saving users both time and energy. The outcome is more satisfied customers, since they can quickly find the information they want, and less work for the help desk staff members, because typically most of the questions and difficulties that customers have got are already enumerated in the knowledge base. If the articles are expertly written and cover more topics, you’ll be able to find out more not only about your own account, but also about the web hosting service in general.
Extensive Online Documentation in Cloud Hosting
If you have ordered your very first cloud hosting package from our company or have migrated your site over to us, you will get familiar with our platform and our created-developed Hepsia Control Panel in no time thanks to the fact that we have compiled an in-depth online knowledge base where you can find all the info that you may ever need – both general info in regards to the web hosting service as a whole and more concrete info about the separate functions that you can make use of and the problems that you might experience. The articles themselves are available in two places. The whole article collection is accessible via the Help section of the Control Panel. You can access relevant articles about the different functions in each Control Panel section as well. You can find out how to accomplish virtually everything, from creating an .htaccess configuration file to administering an electronic mailing list, and all the articles include thorough guides, so you won’t ever get perplexed on account of an unclear text. Naturally, in case you encounter a more specific obstacle and you’re unable to find anything about it in our knowledge base, you can contact our customer service team representatives 24x7.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia Control Panel, which is included in our semi-dedicated hosting plans, will allow you to access the thorough online support documentation that we have prepared for you. The articles themselves offer general information about our services, instructive guides about the various features that you can use, plus troubleshooting guidelines that can help you repair common issues that you may run into. The topics that we’ve covered encompass virtually everything, from basic things such as how to host a brand new domain name in the account, to more elaborate ones such as which SSH commands can be executed on the servers. Articles that are dedicated to the features of a particular Control Panel section will always be available in the right corner of the page that you’re on, whilst the full article archive can be accessed through the dedicated Help section.